v789's Privacy Policy

v789 is an online gaming and betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. The guidelines set out in this privacy policy apply to v789's website, mobile platform, and all associated services.

When you register with v789, use any service, or contact us, you are voluntarily agreeing to the terms of this policy. This policy may change from time to time; we will display a notice on the platform before any changes take effect. We therefore recommend reviewing this page regularly.

v789 uses collected information only for the following purposes:

1. Account management and identity verification: Your identity is verified to create and manage your account and to ensure a secure platform. This helps prevent underage users (under 21 years of age) and fraudulent activity.
2. Transaction processing: Financial information is used to complete your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3. Customer support: The support team uses your account information to resolve issues and answer your questions. Support can be reached 24/7 via live chat and by email at [email protected].
4. Security and fraud prevention: Technical information is analysed to detect unusual activity and ensure platform security.
5. Platform improvement: Aggregated usage data is analysed by reviewing user experiences to further improve v789's services.
6. Legal obligations: Storing and providing information as required under applicable laws and regulations.

v789 never sells, rents, or shares your personal information with unauthorised third parties for commercial purposes. However, limited information may be shared with specific parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, and banks receive the information needed to complete transactions.
• Technology service providers: Contracted technology partners who operate the platform, working under strict confidentiality agreements.
• Legal authorities: Required information may be provided in response to a court order, legal investigation, or a lawful request from a law enforcement agency.
• Fraud prevention organisations: Limited information may be shared with industry-standard fraud prevention service providers to help prevent suspected fraudulent activity.

In all of the above cases, only the minimum necessary information is provided, and third parties are required to comply with strict privacy rules.

v789 uses cookies and similar tracking technologies to improve your browsing experience and to analyse platform performance.

Types of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your preferences such as language selection and display settings.
• Analytical cookies: Collect aggregated data to help understand how the platform is being used.

Most browsers allow you to control and delete cookies. However, disabling essential cookies may cause some v789 services to not function properly.

v789 applies industry-standard security measures to keep your information secure. The key components of our security framework are:

• SSL encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology to prevent unauthorised parties from reading the information.
• Secure data storage: Collected information is stored on secure servers and strict access controls are maintained.
• Staff training: v789 staff receive regular training on data protection and have access only to the information they need.
• Regular security reviews: Platform security is regularly reviewed and tested to identify and address potential vulnerabilities.

While we are committed to ensuring maximum security, it is not possible to guarantee complete security when transmitting information over the internet. We therefore ask that you keep your account password private and strong.

v789 retains your information only for as long as necessary to fulfil the relevant purpose or as required by legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for the applicable period for legal and regulatory reasons.
• Financial transaction records are retained for the period required by law.

After the specified period has ended, information is securely deleted or anonymised so that no individual can be identified from it.

As a user of the v789 platform, you have the following rights regarding your own personal information:

1. Right to access: You can find out what information v789 holds about you.
2. Right to rectification: If there is any error in your stored information, you can request that it be corrected.
3. Right to erasure: In certain circumstances you have the right to request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
4. Right to restrict processing: In some cases you can request that the processing of your information be restricted.
5. Right to withdraw from marketing communications: You can stop receiving marketing emails or notifications at any time.

To exercise any of the above rights, contact us at [email protected]. We will do our best to respond to your request as promptly as possible.

v789 strictly prohibits persons under the age of 21 from using the platform. We do not intentionally collect any information from minors. If we learn that a minor has registered, that account will be closed immediately and all associated information will be permanently deleted.

A note to parents — please monitor your child's online activity, and if you believe a minor is using v789, notify us immediately at [email protected].

v789 reserves the right to amend and update this privacy policy as needed. Users will be notified through the platform before any significant changes take effect. Continuing to use the platform after changes have been made means you are accepting the updated policy.

We therefore recommend visiting this page regularly to stay informed about the latest policy.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. v789's privacy team is ready to respond to your request promptly.

• [email protected]
• 24/7 Live Chat — available in both Bengali and English