Frequently Asked Questions
v789 FAQ — Answers to All Your Questions
From deposits and withdrawals to VIP benefits, identity verification, and device issues — this page has detailed answers to the questions asked most by players in Bangladesh.
If a question comes to mind while using v789, this page is your first stop. Here we've organized questions and answers into four important sections — device and technical issues, VIP cashback benefits, deposit methods, and KYC identity verification. Each answer is written in plain English so any player can find a solution quickly. If you can't find an answer to your question, our 24/7 live chat support is always here for you.
Frequently Asked Questions
Device & Technical Issues
Yes, v789 is fully optimized for mobile browsers. You can play directly from Chrome, Firefox, or Safari on any Android or iOS phone — no separate app download needed. All buttons and game layouts automatically adjust to fit your screen size, so you get a comfortable experience on both small and large screens.
There's no need to panic if you lose connection. Refresh the page and log in again — the game state is saved on the server, so in most cases you can pick up right where you left off. If you notice any discrepancy in a bet, contact live chat immediately and provide details along with a screenshot. Our support team will verify and resolve the issue quickly.
v789 works on all modern devices. Android smartphones and tablets, iPhones and iPads, Windows and Mac desktops and laptops — the site runs smoothly on all of them. Using the latest version of your browser gives you the best performance. Even on older devices, keeping your browser updated generally prevents any issues.
Absolutely. Open v789.mom in Chrome, then select "Add to Home Screen" from the three-dot menu at the top. The site will then appear on your home screen just like an app. On iPhone, you can do the same in Safari by tapping the share icon and choosing "Add to Home Screen". This way you don't have to type the URL in the browser every time.
First, clear your browser's cache and cookies — in Chrome you can do this from Settings → Privacy → Clear browsing data. Then reload the page. Check whether your internet connection is stable; using Wi-Fi instead of mobile data often improves performance. If the problem persists, update your browser and keep unnecessary tabs closed.
VIP Benefits
Each week, a set percentage of your net losses is returned to your account as cashback. The percentage depends on your VIP level. Cashback is typically calculated at the end of each week, and once credited, it can be used directly. It gives you more time to play and a way to reduce risk.
VIP level progression depends on your overall activity — the more active you are, the faster you advance. The v789 team regularly reviews player activity and automatically upgrades levels based on eligibility. Playing consistently is the most effective way to move up.
There are five VIP levels in total. The Bronze level offers a maximum weekly cashback of 0.2%, Silver offers a maximum of 0.3%, Gold a maximum of 0.5%, Platinum a maximum of 0.6%, and the top Diamond level offers a maximum weekly cashback of 0.8%. As you move to higher levels, other exclusive benefits increase as well.
Alongside cashback, higher-tier VIP members enjoy priority support, early access to special promotions, and dedicated account benefits. Diamond-level members receive even more personalized service. Speak with our team via live chat to learn more.
VIP level is primarily determined by your long-term activity. If you remain inactive for an extended period, your level may change. Staying active makes it easier to maintain the level you've earned. Contact the support team for specific terms and conditions — they can provide details based on your account.
Deposit Questions
Four deposit methods are available at v789: bKash, Nagad, Rocket, and direct bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. All methods are secure and familiar to players in Bangladesh.
After logging in, go to the Deposit page and select Nagad as your method. Enter your Nagad number and the deposit amount, and you will receive a payment reference number. Make sure to include this reference number when sending money through the Nagad app. Once completed correctly, funds will be added to your account quickly.
Yes, the process is essentially the same. Select bKash on the deposit page, enter the amount, and make the payment in the bKash app using the reference number provided. One important point — if you don't include the reference number in your bKash payment, it may delay the verification of your deposit. So follow each step carefully.
The minimum deposit at v789 is ৳100, and this limit is the same across all payment methods — whether bKash, Nagad, Rocket, or bank transfer. Starting with just one hundred taka to enjoy a variety of games makes it quite convenient for new players.
v789 itself does not charge any deposit fees. However, your payment method — such as bKash, Nagad, or a bank — may apply its own transaction charges, which follow that service's own policies and are outside v789's control. To get the most cost-effective experience, it's a good idea to check the fee policy of your preferred method beforehand.
Identity Verification (KYC)
You may be asked to verify your identity before your first withdrawal or when a significant amount has been deposited into your account. This is a standard security process that keeps your account safe and prevents fraud. Once verification is complete, you generally won't need to verify again for subsequent transactions.
A National ID card (NID) is the most widely accepted and is the recommended option. A valid passport and driving licence may also be accepted. The document must be clear and legible — if any part of the photo or scanned copy is blurry or cut off, it will not be accepted. Sending the highest quality image possible will speed up verification.
Yes, this is very important. Your v789 account name, your National ID card name, and the name on your bKash, Nagad, or bank account — all three must match. If the names don't match, the withdrawal process may be held up. Providing the correct name at registration is the easiest way to avoid this issue.
If verification is rejected, you will generally be informed of the reason. Common reasons include: unclear document, name mismatch, or expired document. Fix the issue and resubmit the document. If you're unsure about anything, our support team in live chat will help you prepare the correct document.
v789 uses SSL encryption to keep all information secure. Your personal documents are used solely for the identity verification process and are not shared with third parties. You can read our privacy policy for more details.
Still have questions? We're ready to help
If you can't find your answer in this FAQ, contact our expert support team directly. Assistance is available in both Bengali and English — day or night, seven days a week.